Your safety and comfort is our top priority

Showrooms

We're continuing to keep our customers and colleagues safe in store by operating health and safety measures that reduce the risk of spreading COVID-19. This includes increased hygiene practices and social distancing in the workplace. Including:

Keeping 2m apart from customers and colleagues

Keeping 2m apart from customers and colleagues

Introducing hand sanitiser stations in our stores

Introducing hand sanitiser stations in our stores

Avoiding close contact including handshakes

Avoiding close contact including handshakes

*please see government guidelines for exemptions

All these measures will enable us to strictly follow the government’s guidelines and the British Retail Consortium’s recommendations on social distancing in all our stores. Our showrooms are very spacious but occasionally we may limit the number of customers in the store at any one time.

Smart queuing in our stores at busy times

When visiting our showrooms at busier times, you’ll now be greeted by one of our in store colleagues who will welcome you and guide you through our new queuing process. This process allows us to safely monitor the number of customers in the showroom at any one time so we can ensure we keep the safety of our colleagues and customers as our top priority

Scan the QR code

Scan the QR code on the poster when you arrive at the store

Fill in your name and number

Fill in your name and mobile number

thank you for waiting ss

Wait for your message to find out when we’re able to see you in the showroom

Please note if you don’t have a mobile phone with you we can still get you into the system

Making your visit to the showroom quicker

Customers are welcome to come and visit our stores as usual but for those customers who would like to reduce the time they spend in store, we have also introduced two new additional ways to shop:

Showroom FAQ's

Yes, all our stores in the UK are open. Please use our store locator tool to check your local store’s opening hours or temporary local Coronavirus closures. You can still purchase a sofa online.

Wearing face coverings in the UK is recommended in enclosed spaces. If, for medical reasons, you’re exempt from wearing a face covering please continue to practice social distancing and hand hygiene while visiting the store.

The safety of our employees and customers is our first priority. All of our retail employees have received social distancing training based on the government's guidelines. We ask all customers to wear a face covering when visiting a DFS showroom. We are implementing social distancing and hygiene practices in store including keeping 2m apart from employees and other customers; conducting temperature checks every morning before work; introducing hand sanitiser stations; increased frequency of cleaning high contact areas and providing employees with personal protective equipment when requested. In the event of customers not complying with our measures then they may be requested to leave.

Customers are welcome to visit our stores as usual at their own convenience. We have also implemented two additional initiatives to help limit the time you spend in our showrooms:

  • We have introduced an appointment service for customers who want to seek advice and purchase furniture as quickly and efficiently as possible
  • We are inviting customers to pop in to do a quick comfort test and then if they wish, complete their order over the phone, live chat or through our website which continues to be fully open for business.

Please click on our ‘store locator’ tool. Select the store you’d like to visit and click on ‘book an appointment’. A series of available dates and times will be displayed to choose from. We’ll then email you confirmation of your appointment.

Whilst we don’t have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.

Deliveries

Under government guidance we are still making deliveries across the whole of the UK. All of our delivery teams have received full training on social distancing measures to keep everyone safe.

Keeping 2m apart from customers and colleagues

Please ensure you remain a minimum of 2m away from our installation team, ideally in another room

Please open windows

Please ensure you have opened windows in your room of choice

Delivery Wearing Masks

We would appreciate if you could wear a mask during delivery as our delivery teams will be

Delivery FAQs

We are making deliveries across the whole of the UK. Unfortunately due to knock on effects of the pandemic we are experiencing some delays. Our team will contact you when we are able to deliver your order but in the meantime we kindly ask that you recognise this unprecedented situation and bear with us.

The lead time for each sofa differs depending on the model you choose. Our sales advisers can provide an estimated delivery date for the furniture you’re interested in.

We will contact you before we deliver to check whether you are happy for us to do so. All of our delivery teams have received full training on social distancing measures. When they deliver your order they will ask you to stay at least 2m away from them throughout the delivery and we’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser. We offer regular lateral flow tests to all our delivery and distribution centres teams. Our teams are empowered to refuse to complete a delivery if they believe the customer has symptoms associated with COVID-19.

Yes, if you would prefer. We can deliver the furniture to your garage or doorstep and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.

Unfortunately due to knock on effects of the pandemic we are experiencing some delays with some customer orders. Although we haven't been able to meet your original delivery time, due to these constantly changing circumstances around managing the pandemic, your furniture is still on order. All outstanding orders are being prioritised and we’ll be in touch as soon as we can to arrange delivery.

Other FAQs

We offer a service called Sofa Rescue in partnership with Clearabee where you can arrange for your furniture to be picked up and disposed of in a responsible way. More information can be found on our website www.dfs.co.uk/sofarescue.

If you have a problem with your furniture please contact your local store and we’ll book a service visit for you.

We are continuing our service visits following high health & safety standards.

Yes, please call your local store in the first instance even if you live in a lockdown area. We ask that you please bear with us during these challenging times as we do our very best to continue to provide a good standard of service.

We understand our customers might be facing uncertainty about their finances at this time. If you’ve already taken delivery of your product then you should speak directly with your finance provider, we’re confident they’ll be able to listen to your concerns and discuss the available options with you. If you’re still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on tel: 0333 9999 777.

Risk Assessments

Our Health and Safety team has worked tirelessly with each operational departmental to assess risk and adapt our operating processes in line with Government and British Retail Consortium guidance.

Our risk assessment documents can be found here:-

Community partnerships