DFS Virtual Showroom

Our Virtual Showroom service brings the expertise of our friendly personal shoppers directly from our showrooms to your home

The virtual showroom experience

Our personal shoppers know everything about our range, they test our sofas so they know how firm or squishy each one is, and they can show you our fabrics and leathers up-close in detail. From different payment plans to delivery times, you can ask our personal shoppers about anything. They’ll even let you know if the sofa you’ve chosen will break down for delivery. It’s a bit like being in-store, but you get to keep your slippers on.

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Different ways to chat

You will always see and hear our personal shopper, but they can’t see or hear you unless you want them to. You can talk 3 ways:

Face to face with your camera on, this is great for access and delivery queries, if a customer is worried about a sofa not fitting in their home.

You can chat to us through your devices audio but with your camera off. This allows us to comfortably guide you through selecting your dream sofa via a one way live video and discuss in detail any queries.