Terms & Conditions
Welcome to the dfs.co.uk website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office (DFS Direct) Telephone Sales Department, you agree to be bound by the terms and conditions set out below.
This site is owned and operated by DFS Trading Limited ("DFS, we, our, us"). Registered office: 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA. Registered number 01735950 (England and Wales). Email us at [email protected]
DFS Trading Limited is authorised and regulated by the Financial Conduct Authority in relation to credit broking.
To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling the free phone number. Charges may apply if calling from outside the UK.
We aim to constantly improve and develop the DFS website for the benefit of all our customers, to allow this process to take place, we may occasionally:
- Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
- Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
- Alter or extend promotions at any time.
If DFS is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.
Damage to your computer
DFS makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. DFS recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. DFS shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.
Accuracy of content
DFS has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.
45 years of experience in designing, making and selling sofas means you can always find a dream sofa at a great price at DFS.
Wherever you place your order with DFS, all products made to customers' specifications are on sale at the same price in every store and on-line.
Very competitive normal prices
Our normal price is the non-discount price that a sofa has been offered at, or will be offered at, in the near future.
You can be sure that the normal price is very competitive because we design and make many of our sofas in our own factories in the UK, avoiding the mark-ups of middlemen.
Our design and manufacture expertise also helps us to set very competitive normal prices because we use this knowledge when we’re comparing the price of our sofas with similar sofas from high street retailers, furniture stores on retail parks and independent stores: we know what a sofa should cost and what goes into making it.
Extra special prices… for a limited time only
Throughout the year, we offer some of our sofas to you at a discount on their normal price.
The duration of the discount offer on any sofa is never longer than the time at the normal price.
Where the normal price is a future price (usually shown as an after event price) this is the minimum price we intend to charge once the offer has ended. Market forces beyond our control may sometimes mean we may need to increase the normal price.
Typical High Street Prices
Our Typical High Street Prices are based on our combined experience in design and manufacture allowing us to consider which are the closest equivalent products in terms of design. These have been visually assessed in store by an independent consumer specialist . As all ranges at DFS are exclusive and unique to us the comparable products will not have the exact same design and may differ in other respects, such as the composition of fabric used. To be competitive as possible and give you great value we check prices approximately every 3 months.
The Typical High Street Price is the average price of at least three comparable products. The prices used for comparison may have been promoted prices and were checked by DFS on 05/09/16.
Before you place an order
If you decide you would like to place an order with DFS by speaking to one of our personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:
- Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
- Will the furniture fit in the room?
- Which range are you interested in?
- Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time
- What colour would you like the furniture in?
- How would you like to pay for the furniture?
To provide you with the very best service, we may monitor or record our calls for training purposes. We may use third party agencies to help analyse calls to improve customer service.
Acknowledgement and acceptance of your order
Everything that DFS sells is handmade. As a manufacturer we pride ourselves on being able to make furniture that's perfect for you.
If you place an order with dfs Direct, we will send all your paperwork by 1st class post to arrive within 3 working days.
It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.
Processing your order and delivery dates
You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
If you choose to pay by one of the interest free credit options the approximate delivery time will start once we have received your signed finance documents and sales contract, so please, return this paperwork as soon as possible.
Your swatch box should be despatched in the next day or two, and we'll contact you by email to let you know that your swatch box is on its way. We would also like to keep in touch with you in the future. However, if you only want to know that your swatch box has been despatched, you can unsubscribe by clicking the link in the same email.
Delivery and installation
A small charge of £69 is made for our delivery and installation service for deliveries made in mainland UK and Northern Ireland, Monday to Friday, within a 50 mile radius by road of any DFS store. If you wish your order to be delivered outside the 50 mile radius we will be happy to provide you with a personal delivery quotation. e.g. Republic of Ireland, Channel Islands, etc.
DFS can deliver and fully install your furniture in Ireland and the Netherlands too. For a personal quote, please call +44(0)1977 786153 to speak to a personal shopper or leave your details and we will call you back for free. For goods delivered to EU Member States other than Ireland and the Netherlands, DFS will arrange delivery and complete installation for you with one of our trusted third party delivery providers. Our third party delivery providers regularly deliver to mainland Spain, Portugal and France. Again, for a personal quote, please call +44(0)1977 786153 to speak to a personal shopper or leave your details and we will call you back for free.
For all deliveries to other EU Member States excluding Ireland and the Netherlands, you will be required to enter into a separate contract with one of DFS' trusted third party delivery providers for this delivery service. DFS will deliver your furniture to the third party delivery provider's premises in the UK, at which point legal title in the furniture will transfer to you. When you purchase your furniture, you also agree to enter into a seperate contract with the appointed third party delivery provider who will deliver your furniture from their UK premises to your chosen delivery address. The appointed delivery provider will make a charge to you for this delivery and installation service. For administrative ease, this payment will be collected by DFS Trading Limited and remitted to the third party delivery provider on your behalf.
DFS have successfully been delivering furniture to customers at Christmas time over 45 years. For deliveries made in mainland UK, DFS guarantees to deliver your chosen furniture before Christmas. However, if due to circumstances beyond our control DFS fail to deliver in time for Christmas, substitute furniture will be supplied for use until your order is fulfilled. Mainland UK includes England Scotland and Wales. If you live outside mainland UK please speak to a personal shopper who will be able to advise on delivery times.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro.
Payments can be made electronically by bank transfer, details will be provided on request. DFS do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.
Before we deliver your products, you must either have settled any outstanding balance or have an Interest free credit repayment contract in place. Payment can not be taken on delivery.
To pay any outstanding balance please use the online payment service by clicking here, you will need your order number, email address or telephone number.
Alternatively the remaining balance payments can be paid by visiting your local dfs store, at the latest the day prior to delivery.
Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. If you request delivery to another EU Member State you will own the furniture when it is delivered to the third party delivery providers' premises, and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
It is your responsibility to return the items to our central delivery point in a good condition. However DFS recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.
If you want to cancel your telephone or Ecommerce order please contact us on 0800 110 5000, for any store orders please contact the store you placed the order at. Alternatively you can also electronically fill in and submit the model cancellation form on our website www.dfs.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail, phone call) without delay, to do so please complete this form.
DFS, 1 Rockingham Way, Redhouse Interchange, Adwick-Le-Street, Doncaster, DN6 7NA.
Telephone: 0800 110 5000
Fax: +44 (0) 1302 573466
Email: [email protected]
Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.
If you are unhappy with how your interest free credit was completed
Please contact our Customer Services Department by emailing [email protected]
If we fail to resolve your interest free credit complaint you may be entitled to refer it to the Financial Ombudsman Service and their website address is www.financial-ombudsman.org.uk
DFS Trading Limited is authorised and regulated by the Financial Conduct Authority in relation to credit broking.
If you are unhappy with any aspect of your furniture
Please contact the store where you placed your order. They will be able to help and if necessary be able to use the dedicated service upholstery team to resolve any issue you might have.
If they fail to resolve the problem to your satisfaction and you would like to speak to somebody else about it, please email our Customer Service Department at [email protected].
If you remain unhappy after following the process set out above, you may wish to refer it to the Furniture Ombudsman who is an independent organisation that provides Alternative Dispute Resolution services. Our Customer Services Dept will write to you with their contact details or you can email them direct at [email protected]
All our sofas have been manufactured to conform with specific ignition resistance levels as required for furniture for domestic use. If you intend to use furniture in a commercial property it is your responsibility to ensure that the products purchased meet the standards required for the environment in which they will be used.
At DFS we are so confident in the quality of our furniture that we offer a 15 year guarantee on all the upholstery we sell.
The guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and frame springs. Additionally, for 2 years we offer to visit you in your home to address any problem you may have with your furniture.
We have almost half a century of looking after customers and our expertise is backed by our own fully trained service managers who have the upholstery skills and experience to resolve all issues.
There are some things that aren’t covered by your guarantee. For example, deliberate damage - like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business - only for use in your home.
And, don’t forget your 15 year guarantee only belongs to you. So if you sell or give away your sofa, the guarantee ends.
As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.
We offer a 2 year guarantee on all occasional, dining and bedroom furniture and all mattresses.
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You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by DFS.You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our sofa's are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.
DFS Trading Limited (and its third party delivery providers) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
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DFS Children In Need Competition Terms & Conditions
Terms & Conditions
- DFS Trading Limited (01735950) of 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, South Yorkshire DN6 7NA is the promoter of the Competition (the “Promoter”).
- The Competition can be entered by any UK resident (excluding Northern Ireland, the Channel Islands and the Isle of Man) aged 18 or over, excluding employees of the Promoter, its subsidiaries, families, its agents or anyone else associated with this Competition.
- The Competition opens on 1st April 2014 and closes at 23:59 on 30th June 2019 (the “Competition Period”).
- There is one prize to be awarded for each calendar month of the Competition Period. Each prize comprises the repayment of the full amount paid by the entrant (or payment of the full amount if purchased using DFS interest-free payment) for an item or items purchased in a single order from DFS at the time of entry (the “Prizes”).
- To enter, entrants must (i) purchase at least one item from DFS during the Competition Period (a “Purchase”); (ii) pay a £5 entry fee (detailed further in paragraph 11 below); (iii) complete an entry form at the time of purchase giving full name, address and telephone number; and (iv) answer the following question on the entry form: Which town is DFS Head Office based in?
- Entrants must complete the entry form in-store if they are making a Purchase in a DFS store and must hand this to a DFS sales assistant, or must provide details to the customer service assistant who will complete the entry form on their behalf at the time of Purchase if making a Purchase through the DFS customer service centre (customers purchasing through the customer service centre will receive confirmation of their entry by post). All fully completed entry forms that include the correct answer to the question will be entered into a prize draw that will take place following the end of the calendar month of the Purchase.
- Entrants will not be re-entered into prize draws for subsequent calendar months. Entrants may enter the Competition each time they make a Purchase and complete the steps listed at 5 above. Items purchased before or after the Competition Period will not qualify for entry into the Competition.
- The winner each month will be selected at random from all correct entries and notified by the Promoter by telephone and/or in writing within 10 days of the draw taking place using the details provided upon entry.
- In the event that only one entrant answers the question correctly, they will be selected as the winner. In the event that no entrants answer the question correctly, the entrant with the closest answer will be selected as the winner (if several entrants are equally close to the correct answer, a winner will be selected from them at random).
- Winners will receive by cheque a refund for the amount already paid towards their Purchase. Any Purchases paid for using DFS interest-free credit will be paid in full by DFS. All sums will be paid (for Purchases made using DFS interest-free credit), and/or cheques sent by recorded post (for amounts already paid), within 28 days of the draw date.
- The £5 entry fee minus VAT (£4.17) from all entries (regardless of whether the question is answered correctly) will be given by DFS to BBC Children in Need (registered Charity Number 802052) after the expiry of the Competition Period. The £5 entry fee is non-refundable. The value of the Prizes will be fully funded by the Promoter and will not be deducted from the entry fees.
- The Promoter is not liable for any entry forms that are illegible.
- Entries become the property of the Promoter upon entry and will not be returned.
- The names and counties of residence of each winner will be available for a period of three months following the end of the Competition Period by sending a self addressed envelope to the Promoter at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, South Yorkshire DN6 7NA.
- Unless otherwise agreed in writing by the Promoter, the Prize will only be awarded directly to the winner. The Prize is personal to the winner and is non-transferrable to any other person.
- If an entrant returns or cancels their Purchase after entry, provided that they have answered the question correctly, they will still be entered into the Prize Draw held at the end of the month of their entry. If they are selected as the winner, they will win the items specified on their cancelled order. No substitution or cash alternative is available.
- The Prize winners may be required to participate in unpaid publicity related with this promotion including without limitation the inclusion of their names and photographs in a press release and use on websites owned by or operated on behalf of the Promoter.
- By entering this Competition, entrants agree to be bound by these terms and conditions.
- The Promoter reserves the right to disqualify any entrant which the Promoter believes has contravened any of these terms and conditions and select alternative winner at its discretion.
- The decision of the Promoter is final and no correspondence will be entered into regarding either this Competition or these terms and conditions. Entrants agree that the Promoter will have no liability whatsoever for any injuries, losses, costs or damage of any kind, resulting in whole or in part, directly or indirectly from participation in this Competition. Nothing in this clause shall limit the Promoter’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
- This Competition is governed by English law and the courts of England have exclusive jurisdiction.