Please be aware that at 11:59pm on 8th July the site will be unavailable for a short period of time as we perform some planned maintenance.

Get help from DFS

Whether you’re trying to track your order, have a question about delivery, or need advice on caring for your new piece of furniture - here you’ll find handy links to articles, frequently asked questions, and all the different ways to contact us here at DFS.

Order tracking

Delivery

Finance

FAQS

Sofacare

Frequently asked questions from DFS customers

From claiming on guarantees to how to order fabric swatches, check out the answers to our most frequently asked questions from other DFS customers.

How do I claim on my guarantee?

How long does delivery take?

help-page-faq-how-long-is-furniture-guarantee

How long is my furniture guaranteed for?

Do you supply fabric swatches?

Can I make a change to my order?

How much is delivery?

How do I settle my finance account early?

How can I fit feet to a sofa?

Product care guides

Discover our best tips and tricks for taking care of your new furniture - from how to clean a fabric or leather sofa, to how to best care for your mattress or bed frame.

Upholstery care

Keep your upholstered furniture looking great with our easy to follow guide to maintaining your sofa.

Fabric care

Want to find out the best way to clean your fabric sofa? This guide will make you an expert in no time.

Leather care

A genuine leather sofa is a real investment - keep it looking great with our tips on cleaning and caring for yours.

Sofa and Furniture Delivery at DFS

More ways to get help at DFS

Not had your questions answered by the links above? Not to worry - there’s plenty of ways you can get help from us, whether that’s in store, through live chat or over the phone.