What is Sofacare?
Sofacare is our name for our specialist sofa and furniture protection package - designed to help keep your sofa or furniture looking (and feeling) great for as long as possible. You can take out a SofaCare plan on many of our products - from fabric and leather sofas to dining furniture - to protect against accidental damage and excessive wear for a whole 5 years.
Plus, the plan also comes with a multi-point sofa health check after two years; designed to ensure your sofa is safe, performing as expected, and advising on any ongoing maintenance or care required to maintain longevity.
How does it work?
For a simple one-off payment a Sofacare insurance plan will repair damage on a range of accidents including spills, stains, rips to pet bites and scratches* - it also covers excessive loss of resilience, broken zips or electrical failures once the manufacturers guarantee has ended. This cover starts from the second your furniture has been delivered. Simply get in touch with the insurance administrators Guardsman to make a claim using their easy claim process. You’ll also be eligible for a multi-point sofa health check from one of our experts after the first 2 years.
* not as a result of a build-up. Exclusions apply.
Get peace of mind with a multi-point sofa health check
As part of your Sofacare package, you are entitled to a multi-point health check of your furniture by an experienced furniture technician after the first two years of use. This check is designed to deliver peace of mind that your furniture is safe, performing as intended, and identifying any steps needed to maintain its appearance and functionality.
The sofa check will include an in-person home visit and consultation with an expert, to guide you on how to support the longevity of your furniture. It will help identify any potential issues and give you advice on how to maintain your furniture.
This service is included when you purchase any of our Sofacare packages and must be booked between 30 months and 42 months of your furniture being delivered. Further details of what is included in the multi-point sofa health check can be found in our terms and conditions.
With over 100 years’ experience in caring for furniture, Guardsman believe you should be able to choose the furniture you want so you can enjoy it without worrying about accidents and damage. They work in partnership with us to offer Furniture Protection Plans to give you total peace of mind. Guardsman Industries Limited is Authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 311766.
Visit their website to find out more about them.
What is a fabric protector?
Some of our sofas are eligible for a special fabric protection treatment, which helps to repel spills that could otherwise lead to stains. If you take out a Sofacare plan that includes the treatment, your new sofa will be treated prior to delivery. Please note that due to a huge range of fabric types available at DFS, unfortunately not all of our sofas are suitable for this treatment.
What's covered in a Sofacare insurance plan?
• Accidental staining - including food and drink, ink and both human and pet bodily fluids (gross we know, but it happens!)
• Accidental damage - including rips, scuffs, burns, and scratches
• Pet scratches, chews and bites (not as a result of a build up)
The following is also covered, after the expiry of the existing 2 year manufacturers guarantee and until the end of your SofaCare plan:
• Foam - excessive loss of resilience of interior foam
• Fibre - excessive softening and decompressing of fibre
• Damage to zips, seams and fabrics - including broken zips, stitching and buttons, or peeling, cracking or separation of leather or synthetic fabrics
• Recliners and motion furniture - you’re covered against mechanism failures for the foot and headrests, electrical failures of the control box, transforms and motor, as well as wire breakages and cuts, and breakage, jamming or failure of handles and switches
What's not covered in a Sofacare insurance plan?
• Everyday wear and tear - normal everyday wear and tear, fading caused by the sun, or changes in colour that aren’t stains
• Structural damage - accidental structural faults are included, but faults are covered separately under our 15 year guarantee.*
• Damage caused by mistreatment - including deliberate damage or neglect, or that caused by using the wrong cleaning products (or using them incorrectly)
Furniture used within a business - SofaCare cannot be purchased for furniture used as part of a business, including landlords providing furniture for rental properties. *In the event of a structural fault, please refer to your manufacturer’s guarantee or call us on 0333 9999 777
Want to find out more about what is and isn’t covered?
Check out the Sofacare terms & conditions for the full rundown
How can I purchase a Sofacare protection package?
It’s quick and easy to take out a Sofacare package when shopping at DFS. You simply select which products you’d like to protect, make a one-off payment at the point of purchase, and then you’re covered for 5 years from the date your furniture is delivered. Please note that there are several types of Sofacare package, covering fabric sofas, leather sofas, and furniture. If more than one package applies across your order, you will be able to choose which package to opt for. For example, if you are purchasing a fabric corner sofa and a leather armchair, you may choose to only take out Sofacare on the fabric sofa.
Online
If you shop with us online, it’s quick and easy to add a package - you will be presented with the option to add a Sofacare plan to your sofa or furniture during the checkout process.
In store
If you’re purchasing in store, our store colleagues would be happy to walk you through the details of available Sofacare packages, and can add this to your order as part of the normal order process.
Phone
If you’re ordering by phone, our sales colleagues will walk you through the options for SofaCare, and can add this to your order for you.
How to make a claim on your Sofacare package
Making a claim on your Sofacare package is quick and easy. Simply log in to the Guardsman portal, or ring their UK call centre on the number provided on your protection plan certificate. Guardsman aim to get back to all claim requests within 24 hours, or the next working day. Once your Sofacare plan is active, you can access the portal (or request your login details) on Guardsman’s Make A Claim page.
What happens next after I’ve made a claim?
Guardsman will take a look over your claim and see how they can best help resolve the problem. If there’s been an accident that has resulted in a stain, Guardsman will send you a specialist stain removal wipe first to prevent further damage. It is very successful and in most cases will remove the stain completely, avoiding the inconvenience of having to wait for a technician to come out. However, you don’t have to use it, or if it doesn’t work, simply let them know and they will send out one of their expert technicians to solve the problem - whether that’s stain removal, repair or partial or full replacement.
Where can I find out more information?
If you want to find out more about Sofacare and whether it’s the right fit for you, there’s plenty more information available - we recommend downloading our Sofacare leaflet, reading the full Sofacare terms & conditions, or popping into your local DFS store to speak to an expert.
What does the multi-point sofa health check include?
This multi-point sofa health check is designed to ensure your furniture is performing as expected, so the expert technician will check the following points and areas.
- Frame, Springs and Feet - Are there any areas of the frame, springs, or feet, that require attention?
- Cushion interiors – Have your cushions or soft furnishings started sagging more than we would expect at this point? Using our expertise, we can measure the performance of your cushions to check they are performing as they should be, and advise on care, maintenance and dressing. g more than we would expect at this point? Using our expertise, we can measure the performance of your cushions to check they are performing as they should be, and advise on care, maintenance and dressing.
- Seam Inspection – Are seams showing signs of wearing and/or separating, particularly in high areas of use such as seat cushions and arm covers?
- Colour loss from general soiling – Has the material soiled from general accumulated use, particularly on seat cushion covers, head rests, arm fronts or traffic lane abrasion?
- Buttons/Switches/Transformers/Wiring check – Are the electrical components working as they should? Is there any sign of wear on these components? Our technician will carry out testing of any electrical components attached to your furniture. and inspect wiring for health and safety issues, potential damage and risk to your home and family.
- Structural frame/mechanism failure – Is the general frame or any mechanisms within the furniture performing as they are intended? If there are any signs of failure caused by unintended misuse, accidental damage or unnoticed stress, our expert will identify these, to prevent issues that may develop into more complex failures.
This is not an exhaustive list - scan the QR code to find out more about what is included in our multi-point sofa health check.
What doesn’t the multi-point sofa health check include?
- Repairs (including accidental stains and accidental damage) – these single unforeseen incidents are covered under the separate Sofa Care Insurance Plan.
- General cleaning and maintenance – the general cleaning, care, and maintenance of your furniture is your responsibility. However, our technician will advise you on general care and maintenance tips for your sofa. The general maintenance all consumers are expected to upkeep will help prolong your sofa’s life, and keep it looking its best for longer.
How do I book the multi–point sofa health check?
You can book an appointment when your furniture is 30-42 months old, which is calculated from the date the furniture has been delivered.
