Our 5 year fabric protection plan

Our 5 year cover for accidental stains and damage to your fabric upholstery including dye transfer from clothing or newspaper print, plus stains from food or drink spills. You’re also protected against sudden accidents resulting from scuffs, tears, burns, rips, scratches or punctures. Accidental damage caused by children or pets is also included. From the end of the 2 year manufacturers guarantee, it will also include interior and exterior structural damage and motion furniture faults.

The plan does not cover general cleaning or gradual wearing of the furniture through normal use. Accidental damage by pets is covered under the plan however a build up of damage caused by pets is not. Colour loss or fading by a build up of dye transfer or sunlight is not covered and neither is damage caused by using the wrong cleaning products.You are only eligible for the Sofacare policy if the furniture is going into your home. You cannot purchase the Sofacare policy for use in business properties or properties you let out.

You have 28 days from the time of the incident to make a claim, so it’s best to do it as quickly as possible. Guardsman have a claims portal which allows you 24-7 access to view your policy, and make a claim. Simply head over to guardsman.co.uk/make-a-claim. Alternatively you can call them on the number provided on your Sofacare plan certificate.

We have a UK wide team of trained furniture experts. We may send out an expert technician to look at the damage, and where appropriate we will aim to clean or repair your furniture. If we can’t, then we’ll make an effort to replace it with something as close to your original purchase as possible. If the item needs to be entirely replaced, we will try its hardest to match your product in wood grain, pattern and colour – however, we can't guarantee an exact match. To find out more about what you can claim for, click through to our full terms and conditions.