Our 5 year cover starting from the date of delivery of your furniture covers you for accidental staining of your bedroom and dining furniture, including dye transfer from clothing or newspaper print, plus any spills like food or drink that leave a mess behind. You’re also protected against any sudden accidents that leave scuffs, tears, burns, rips, scratches or punctures. Accidental damage by children or pets is also covered as part of the plan. 3 year cover starting from the end of the 2 year manufacturer guarantee for interiors, exteriors, motion furniture and stain protection.
The plan does not cover general cleaning or gradual wearing of the furniture through normal use. Accidental damage by pets is covered under the plan however a build up of damage caused by pets is not*. Colour loss or fading by a build up of dye transfer or sunlight is not covered and neither is damage caused by using the wrong cleaning products.You are only eligible for the Sofacare policy if the furniture is going into your home. You cannot purchase the Sofacare policy for use in business properties or properties you let out.
You have 28 days from the time of the accident to let us know – but it's best to do it as soon as possible. Any claims made outside of this time frame might not be considered valid. To make a claim call Guardsman on 0345 128 1240 or 01235 448820. You can also download a form from the Guardsman website and send it via email at firstname.lastname@example.org or by post.
Guardsman has a UK wide team of trained furniture experts. We may send out an expert technician to look at the damage, and where appropriate we will aim to clean or repair your furniture. If we can’t, then we’ll make an effort to replace it with something as close to your original purchase as possible. [read less] If the item needs to be entirely replaced, Guardsman will try its hardest to match your product in wood grain, pattern and colour – however, we can't guarantee an exact match. To find out more about what you can claim for, click through to our full terms and conditions.