Our customer promise

Because we’ve been designing, making, selling, delivering and looking after sofas for almost five decades we know what matters to our customers. So we’ve put these things at the heart of everything we do.

All our sofas are exclusive to DFS and behind every sofa is a highly skilled team of experts who will handmake your sofa to order so you can choose the comfort, size, shape and fabric that’s perfect for you and your home.

All our sofas are put through their paces by independent testing facilities, such as the Furniture Industry Research Association (FIRA), and have been tested to a British Standard for strength and durability. We're confident in the quality, every sofa in our range comes with a free 15 year guarantee on frame and frame springs.

If you love it, you can have it, thanks to our 0% interest free credit. Flexible payment options to suit you.

We keep you up to speed on delivery every step of the way. You can even 'track your order' online. We'll arrange a delivery day with you in advance and even call you half an hour before we arrive. We'll then install your furniture exactly where you want it, remove all the packaging and, through our partnership with British Heart Foundation, we can even remove your old sofa for free.

We have a nationwide team of fully qualified upholsterers ready to visit your home, at your convenience.

Our UK based customer service team can take your call 8am - 11pm, 365 days a year.

Everyone at DFS is rewarded according to your satisfaction.

If, for any reason, you're not happy with us, let us know and we will make a plan to resolve the issue within 48 hours.


Community partnerships