About your in-store appointment
We will meet you at your local store at the time you have requested. Don’t worry if there’s a queue, if you’re booked in you can come straight in! Your dedicated sales advisor will be ready to meet you and show you around the store. We will discuss all of your needs with you and help you to find the perfect sofa to suit you and your home. If you already have some ideas, make sure you bring them along with you as well as your room measurements. We will then walk you through the whole process once you’re ready to place your order. We will encourage you to test out the sofa as you would use it at home, so you can put your feet up, make yourself comfortable and take your time.
Keeping you and our colleagues safe during your appointment
To ensure we’re keeping our customers and colleagues safe we have introduced new health and safety measures in our stores. This includes training our employees on increased hygiene practices, conducting temperature checks every morning before work and social distancing in the workplace as well as introducing some new practices detailed below.
Keeping 2m apart from customers and colleagues
Introducing hand sanitiser stations in our stores
Avoiding close contact including handshakes
See what our advisors might discuss with you at your appointment...
Customer service
