Terms and Conditions
Terms & Conditions
Welcome to the dfs.co.uk website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office (DFS Direct) Telephone Sales Department, you agree to be bound by the terms and conditions set out below.
This site is owned and operated by DFS Trading Limited ("DFS, we, our, us"). Registered office: 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA. Registered number 01735950 (England and Wales).
To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling the free phone number. Charges may apply if calling from outside the UK.
We aim to constantly improve and develop the DFS website for the benefit of all our customers, to allow this process to take place, we may occasionally:
- modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
- alter or extend promotions at any time.
If DFS is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.
Damage to your computer
DFS makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. DFS recommends that you purchase the right firewall and anti virus software to use this and other websites and screen out anything that may damage it. DFS shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.
Accuracy of content
DFS has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.
Wherever you place your order with DFS, all products made to customers' specifications are on sale at the same price in every store and on-line.
DFS products are always at their normal price for at least as long as they are at sale/special offer price.
Before you place an order
If you decide you would like to place an order with DFS by speaking to one of our personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:
- Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
- Will the furniture fit in the room?
- Which range are you interested in?
- Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time
- What colour would you like the furniture in?
- How would you like to pay for the furniture?
Acknowledgement and acceptance of your order
Everything that DFS sells is handmade. As a manufacturer we pride ourselves on being able to make furniture that's perfect for you.
If you place an order with dfs Direct, we will send all your paperwork by 1st class post to arrive within 3 working days.
It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.
Processing your order and delivery dates
You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
If you choose to pay by one of the interest free credit options the approximate delivery time will start once we have received your signed finance documents and sales contract, so please, return this paperwork as soon as possible.
Your swatch box should be despatched in the next day or two, and we'll contact you by email to let you know that your swatch box is on its way. We would also like to keep in touch with you in the future. However, if you only want to know that your swatch box has been despatched, you can unsubscribe by clicking the link in the same email.
Delivery and installation
A small charge of £49 is made for our delivery and installation service for deliveries made in mainland UK and Northern Ireland, within a 50 mile radius by road of any DFS store. If you wish your order to be delivered outside the 50 mile radius we will be happy to provide you with a personal delivery quotation. e.g. Republic of Ireland, Channel Islands, etc.
DFS can deliver and fully install your furniture to destinations outside the UK and regularly deliver to mainland Spain and Portugal via our trusted third party suppliers. For a personal quote please call +44 (0)1977 786153 to speak to a personal shopper or leave your details and we will call you back for free.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro. Payments can be made electronically by bank transfer, details will be provided on request. DFS do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.
If DFS have agreed that you can pay for the balance of your order by card on delivery, any outstanding payments must be made to the delivery team before the installation of the furniture will take place.
Distance selling regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms. If the Distance Selling Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 7 working days beginning with the day after the date of delivery.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
It is your responsibility to return the items to our central delivery point in a good condition However DFS recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.
Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.
DFS are the leading specialist in upholstered furniture and we go to great lengths to ensure that everything we sell is of the highest quality. DFS have such confidence in the sofas we sell that we offer a 10-year guarantee on everything we make and on products that we have exclusively sourced from our supplier partners.
The guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and frame springs. We also cover your furniture for 2 years against any defects which may arise, under normal use, through faulty factory workmanship, including sofabed and recliner mechanisms. Find out more about ourand our
This guarantee applies to Mainland UK only. Your statutory rights are unaffected.
We offer a 2 year guarantee on all occasional, dining and bedroom furniture and all mattresses.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by DFS.You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our sofa's are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.
DFS shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.