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Terms and Conditions

Terms & Conditions

General terms

Welcome to the dfs.co.uk website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office (DFS Direct) Telephone Sales Department, you agree to be bound by the terms and conditions set out below.

This site is owned and operated by DFS Trading Limited ("DFS, we, our, us"). Registered office: 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA. Registered number 01735950 (England and Wales). Email us at contactus@dfs.co.uk

DFS Trading Limited is authorised and regulated by the Financial Conduct Authority in relation to credit broking.

To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling the free phone number. Charges may apply if calling from outside the UK.

Amendments

We aim to constantly improve and develop the DFS website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
  • Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
  • Alter or extend promotions at any time.

If DFS is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Damage to your computer

DFS makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. DFS recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. DFS shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Accuracy of content

DFS has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.

Prices

45 years of experience in designing, making and selling sofas means you can always find a dream sofa at a great price at DFS.

Wherever you place your order with DFS, all products made to customers' specifications are on sale at the same price in every store and on-line.

Very competitive normal prices

Our normal price is the non-discount price that a sofa has been offered at, or will be offered at, in the near future.

You can be sure that the normal price is very competitive because we design and make many of our sofas in our own factories in the UK, avoiding the mark-ups of middlemen.

Our design and manufacture expertise also helps us to set very competitive normal prices because we use this knowledge when we’re comparing the price of our sofas with similar sofas from high street retailers, furniture stores on retail parks and independent stores: we know what a sofa should cost and what goes into making it.

Extra special prices… for a limited time only

Throughout the year, we offer some of our sofas to you at a discount on their normal price.

The duration of the discount offer on any sofa is never longer than the time at the normal price.

Before you place an order

If you decide you would like to place an order with DFS by speaking to one of our personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:

  • Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
  • Will the furniture fit in the room?
  • Which range are you interested in?
  • Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time
  • What colour would you like the furniture in?
  • How would you like to pay for the furniture?

Acknowledgement and acceptance of your order

Everything that DFS sells is handmade. As a manufacturer we pride ourselves on being able to make furniture that's perfect for you.

If you place an order with dfs Direct, we will send all your paperwork by 1st class post to arrive within 3 working days.

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.

Processing your order and delivery dates

You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.

If you choose to pay by one of the interest free credit options the approximate delivery time will start once we have received your signed finance documents and sales contract, so please, return this paperwork as soon as possible.

Your swatch box should be despatched in the next day or two, and we'll contact you by email to let you know that your swatch box is on its way. We would also like to keep in touch with you in the future. However, if you only want to know that your swatch box has been despatched, you can unsubscribe by clicking the link in the same email.

Delivery and installation

A small charge of £55 is made for our delivery and installation service for deliveries made in mainland UK and Northern Ireland, within a 50 mile radius by road of any DFS store. If you wish your order to be delivered outside the 50 mile radius we will be happy to provide you with a personal delivery quotation. e.g. Republic of Ireland, Channel Islands, etc.

DFS can deliver and fully install your furniture to destinations outside the UK and regularly deliver to mainland Spain, Portugal and France via our trusted third party suppliers. For a personal quote please call +44 (0)1977 786153 to speak to a personal shopper or leave your details and we will call you back for free.

Guaranteed Christmas Delivery

DFS have successfully been delivering furniture to customers at Christmas time for over 40 years. DFS guarantees that products advertised on this website as guaranteed delivery before Christmas will be delivered no later than the 24th December to mainland UK addresses (excludes NI). If you live outside mainland UK please speak to a personal shopper who will be able to advise on delivery times. However, if due to circumstances beyond our control DFS fail to deliver in time for Christmas, substitute furniture will be supplied for use until your order is fulfilled.

On delivery

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Payment

Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro. Payments can be made electronically by bank transfer, details will be provided on request. DFS do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.

If DFS have agreed that you can pay for the balance of your order by card on delivery, any outstanding payments must be made to the delivery team before the installation of the furniture will take place.

Cancellation Policy

Distance selling regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms. If the Distance Selling Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

It is your responsibility to return the items to our central delivery point in a good condition. However DFS recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.

Refunds

Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.

Your guarantee

DFS are the leading specialist in upholstered furniture and we go to great lengths to ensure that everything we sell is of the highest quality. DFS have such confidence in the sofas we sell that we offer a 10-year guarantee on everything we make and on products that we have exclusively sourced from our supplier partners.

The guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and frame springs. We also cover your furniture for 2 years against any defects which may arise, under normal use, through faulty factory workmanship, including sofabed and recliner mechanisms. Find out more about our

and our

Your statutory rights are unaffected.

We offer a 2 year guarantee on all occasional, dining and bedroom furniture and all mattresses.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by DFS.You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our sofa's are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.

DFS shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Registration competition

Prize draw open to persons aged 18 years or over who are UK residents. Draw not open to employees of DFS their families or anyone associated with this draw. One entry per person. All registrations on the DFS Website before 18.00 on 31.12.14 will be automatically entered into our prize draw for the chance to win products at DFS up the value of £1500 (or a refund of your recent order up to the value of £1500) . Competition opens on Saturday 11th October 2014 and closes at 6pm on Wednesday 31st December 2014, new registrations created after this deadline will not be eligible for the prize draw. There is no cash alternative to this prize. Prizes are not transferable, non-refundable and must be redeemed in a single transaction. By registering with DFS you consent to us contacting you for future marketing communications unless you indicate otherwise. Prizes are to be redeemed via websales department, not redeemable in store. The winner will be the first valid entry drawn at random on Monday 5 January 2015. The decision of DFS is final and binding, no correspondence will be entered into. The decision of DFS cannot be contested in court. Winner will be notified of their prize by email. A winner who cannot be contacted after 3 attempts will forfeit their prize and it will be reallocated. By entering this competition, competitors will be deemed to have accepted and agreed to be bound by the rules, and all entry instructions given are deemed to form part of the rules of the competition. Winners’ details will available at www.dfs.co.uk after the winner has been confirmed until 05.02.15. The promoter reserves the right to withdraw or amend any part of this promotion due to circumstances arising outside its reasonable control. The promoter is not responsible for any third party acts or omissions.

Winter Sale Prize Draw Terms and Conditions

Prize draw open to persons aged 18 years or over who are UK residents. Draw not open to employees of DFS their families or anyone associated with this draw. One entry per person. All registrations on the DFS Website before 6pm on 6th January 2015 will be automatically entered into our prize draw for the chance to win products at DFS up the value of £1000 (or a refund of your recent order up to the value of £1000) or 1 of 10 runners-up prizes of Dwell vouchers worth £50. Competition opens on 1st December 2014 and closes at 6pm on 6th January 2015, new registrations created after this deadline will not be eligible for the prize draw. You can enter without registering or making a purchase on the website by sending your name, e-mail and postal address to DFS Dream Sofa Prize Draw, Redhouse Interchange, Rockingham Way, Adwick le Street, Doncaster, DN6 7NA by 6th January 2015. Postal entries received after this date will not be entered into the prize draw. There is no cash alternative to this prize. Prizes are not transferable, non-refundable and must be redeemed in a single transaction. By registering with DFS you consent to us contacting you for future marketing communications unless you indicate otherwise. Prizes are to be redeemed by calling our online team and placing order over the telephone, not redeemable in-store. The winner will be the first valid entry drawn at random on 20th January 2015. The subsequent 10 valid entries drawn at random will each win a £50 Dwell voucher. The decision of DFS is final and binding, no correspondence will be entered into. The decision of DFS cannot be contested in court. Winner and runners-up will be notified of their prize by email. A winner who cannot be contacted after 3 attempts (within a two week period) will forfeit their prize and it will be reallocated. By entering this competition, competitors will be deemed to have accepted and agreed to be bound by the rules, and all entry instructions given are deemed to form part of the rules of the competition. Winners’ details will available after the winner has been confirmed. The promoter is not responsible for any third party acts or omissions. If you are a winner, the Promoter may request you to participate in any publicity or promotion organised by the Promoter including promotional photographs. The Promoter is DFS, Redhouse Interchange, Rockingham Way, Adwick le Street, Doncaster, DN6 7NA. The Promoter reserves the right to withdraw this offer or amend these Terms and Conditions at any time without notice. In the event of any dispute regarding the Terms and Conditions, the conduct, results and any other matters relating to this prize draw, the decision of the Promoter shall be final and no correspondence or discussion shall be entered into.

DFS Children In Need Competition Terms & Conditions

Terms & Conditions

  1. DFS Trading Limited (01735950) of 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, South Yorkshire DN6 7NA is the promoter of the Competition (the “Promoter”).
  2. The Competition can be entered by any UK resident (excluding Northern Ireland, the Channel Islands and the Isle of Man) aged 18 or over, excluding employees of the Promoter, its subsidiaries, families, its agents or anyone else associated with this Competition.
  3. The Competition opens on 1st April 2014 and closes at 23:59 on 30 June 2015 (the “Competition Period”).
  4. There is one prize to be awarded for each calendar month of the Competition Period. Each prize comprises the repayment of the full amount paid by the entrant (or payment of the full amount if purchased using DFS interest-free payment) for an item or items purchased in a single order from DFS at the time of entry (the “Prizes”).
  5. To enter, entrants must (i) purchase at least one item from DFS during the Competition Period (a “Purchase”); (ii) pay a £5 entry fee (detailed further in paragraph 11 below); (iii) complete an entry form at the time of purchase giving full name, address and telephone number; and (iv) answer the following question on the entry form: How many stores does DFS have across the UK and Ireland?
  6. Entrants must complete the entry form in-store if they are making a Purchase in a DFS store and must hand this to a DFS sales assistant, or must provide details to the customer service assistant who will complete the entry form on their behalf at the time of Purchase if making a Purchase through the DFS customer service centre (customers purchasing through the customer service centre will receive confirmation of their entry by post). All fully completed entry forms that include the correct answer to the question will be entered into a prize draw that will take place following the end of the calendar month of the Purchase.
  7. Entrants will not be re-entered into prize draws for subsequent calendar months. Entrants may enter the Competition each time they make a Purchase and complete the steps listed at 5 above. Items purchased before or after the Competition Period will not qualify for entry into the Competition.
  8. The winner each month will be selected at random from all correct entries and notified by the Promoter by telephone and/or in writing within 10 days of the draw taking place using the details provided upon entry.
  9. In the event that only one entrant answers the question correctly, they will be selected as the winner. In the event that no entrants answer the question correctly, the entrant with the closest answer will be selected as the winner (if several entrants are equally close to the correct answer, a winner will be selected from them at random).
  10. Winners will receive by cheque a refund for the amount already paid towards their Purchase. Any Purchases paid for using DFS interest-free credit will be paid in full by DFS. All sums will be paid (for Purchases made using DFS interest-free credit), and/or cheques sent by recorded post (for amounts already paid), within 28 days of the draw date.
  11. The £5 entry fee minus VAT (£4.17) from all entries (regardless of whether the question is answered correctly) will be given by DFS to BBC Children in Need (registered Charity Number 802052) after the expiry of the Competition Period. The £5 entry fee is non-refundable. The value of the Prizes will be fully funded by the Promoter and will not be deducted from the entry fees.
  12. The Promoter is not liable for any entry forms that are illegible.
  13. Entries become the property of the Promoter upon entry and will not be returned.
  14. The names and counties of residence of each winner will be available for a period of three months following the end of the Competition Period by sending a self addressed envelope to the Promoter at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, South Yorkshire DN6 7NA.
  15. Unless otherwise agreed in writing by the Promoter, the Prize will only be awarded directly to the winner. The Prize is personal to the winner and is non-transferrable to any other person.
  16. If an entrant returns or cancels their Purchase after entry, provided that they have answered the question correctly, they will still be entered into the Prize Draw held at the end of the month of their entry. If they are selected as the winner, they will win the items specified on their cancelled order. No substitution or cash alternative is available.
  17. The Prize winners may be required to participate in unpaid publicity related with this promotion including without limitation the inclusion of their names and photographs in a press release and use on websites owned by or operated on behalf of the Promoter.
  18. By entering this Competition, entrants agree to be bound by these terms and conditions.
  19. The Promoter reserves the right to disqualify any entrant which the Promoter believes has contravened any of these terms and conditions and select alternative winner at its discretion.
  20. The decision of the Promoter is final and no correspondence will be entered into regarding either this Competition or these terms and conditions. Entrants agree that the Promoter will have no liability whatsoever for any injuries, losses, costs or damage of any kind, resulting in whole or in part, directly or indirectly from participation in this Competition. Nothing in this clause shall limit the Promoter’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
  21. This Competition is governed by English law and the courts of England have exclusive jurisdiction.

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