FAQ's and Contact Us

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Product information

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Concerns with your furniture

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Complaints process

Speak to a personal shopper, call free 24 hours a day

Call free 0808 1209679

We have a national team of service managers to respond immediately to your query or complaint


Complete email

We hope you are completely satisfied with your furniture - but if there is something you’re not happy with, we would like you to tell the right DFS team about it so we can try to put matters right.

In the first instance, please call your local store to contact your local customer service team.

If you are not completely satisfied with our stores response, please contact us using one of these options

Call us 0333 9999 777 if you call we will try to resolve the complaint whilst you’re on the phone

Write to us Head Office, 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA.

Request a call back

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Order Number

We promise to respond as soon as possible