frequently asked questions (faqs)

Frequently Asked Questions

Contacting DFS

If you have placed an order in store and would like to discuss this further please contact the store directly. Store phone numbers

If you have ordered direct and would like to discuss this further, please follow the link below, fill in your contact details and we will call you back within 15 minutes to help with your enquiry. Help with my enquiry

If you would like to order direct, please follow the link below, fill in your contact details and we will call you back within 15 minutes to take your order. Order direct

If you require any other help or information, you can email our Customer Service team. contactus@dfs.co.uk

Q. Why should I buy my furniture from DFS?

A: With 40 years experience in providing the highest quality sofas, cutting edge designs and excellent customer service, you've made us the UK's favourite sofa specialist.

We are also the UK's largest manufacturer of sofas with three factories in Carcroft, Yorkshire, Long Eaton, Nottinghamshire and Alfreton, Derbyshire making sofas just for DFS. Everything we make is exclusively sold in DFS stores and without the middleman's profit you're getting factory direct prices.

View our sale sofas

Q. Have you got the sofa I'm looking for ?

A: We understand that everyone is different and we like to decorate our homes in our own unique style. Our collections include contemporary cutting edge designs, modern and classic ranges - the choice is yours.

View our sale sofas View our leather sofas View our fabric sofas View our leather/fabric sofas View our corner sofas View our sofa beds View our chairs View our recliner sofas View our express delivery sofas

Q. How many stores do you have and are they near me ?

A: We have 79 stores. Find my nearest DFS store

If you want to make a purchase but can't get to a store, a personal shopping advisor will call you.

Order direct

Q. I've seen a sofa I really like but I want to take advantage of your interest free credit. How does it work?

A: No problem - we take your details and arrange finance on your behalf. You can pay nothing for the first 12 months then either settle in full or take 36 months to pay the remainder (4 years free credit from date of order), or start paying one month after delivery of your furniture and pay over 48 months. Whatever you decide you won't need to pay any deposit or any interest at all - ever.

Typical 0% APR.

Credit subject to acceptance. View more information on Interest Free Credit